(Please send your CV in English)
We are looking for a passionate and dedicated Player Support Specialist fluent in Spanish to join our growing team. You’ll be the bridge between our company and the gaming community, helping players resolve issues, gather feedback, and enhance their overall gaming experience.
Key Responsibilities:
Respond to players’ in-game inquiries and provide effective solutions
Handle complaints, suggestions, and consultations with professionalism
Engage with players to collect feedback and improve satisfaction
Monitor and report game anomalies or issues
Collaborate with technical teams to resolve problems promptly
Contribute to process and content optimization
Requirements:
Native written proficiency in Spanish
Good spoken, written, and listening skills in English
Strong communication skills with diverse audiences
Passion for gaming and familiarity with the gaming industry
Ability to work onsite in Lisbon
Ability to manage multiple tasks and projects simultaneously
Benefits:
Base Salary + Meal Allowance + Performance Bonus
Onsite Work Model
Schedule: Monday to Sunday, 9:00 AM – 6:00 PM (40 hours/week, Rotational Days Off)
Opportunity to work with a global tech client
Supportive and inclusive team culture in a newly established Lisbon office
At Thoth AI, we foster a familiar and supportive work environment where every team member is valued and encouraged to grow.